FutureT3ch

Call-Out Fees

Standard Call Out Fee
29/01/2025

• A flat fee of $125.00 applies to all service call outs within 20km of the city (Melbourne CBD).
• This fee covers travel, site attendance.
• Warrantys do not include call out fees

After Hours & Public Holidays

• After hours (Mon–Fri after 6 PM): $165.00
• After hours (Mon–Fri after 1AM and before 9AM): $185.00
• Weekends & Public Holidays: $220.00

Travel Surcharge

• Jobs outside 20km of Melbourne CBD will incur a travel surcharge of $20.00 per 5KM.

Additional Time

• Work exceeding the included time will be billed at:
• $30.00 per 15 minutes, or
• $120.00 per hour

Cancellations

• Call outs cancelled within 24 hours of the booking may incur a $50 cancellation fee.

Payment Terms

• Payment is due upon completion of service.
• Accepted methods: [cash, EFTPOS, bank transfer, PayID].
• A tax invoice/receipt will be provided.

Important Notice

All call out fees are non-refundable and payable regardless of whether the service can be completed, unless unsafe or unlawful to proceed.

Refund Policy for High-Risk Websites and Services

Definition of High-Risk Websites

High-risk websites are those that fall under industries or activities commonly associated with increased levels of fraud, chargebacks, legal scrutiny, or reputational risk. These typically include but are not limited to:

• Online gambling and betting platforms
• Adult entertainment services
• Cryptocurrency investment schemes
• Unregulated financial services
• Certain travel and ticketing services
• Multi-level marketing (MLM) or get-rich-quick schemes
• Any website operating without proper licensing or regulatory compliance

No Refund Policy for High-Risk Businesses

Due to the elevated risk profile, FutureT3ch does not provide refunds for services rendered to businesses or websites operating in the above categories. This includes but is not limited to research, consultation, development, advertising, and digital content creation.

Non-Refundable Development and Design Work

All development or design work performed by FutureT3ch—whether for websites, software, applications, branding, or any other digital assets—is strictly non-refundable. Once work has commenced or been delivered (partially or fully), no refunds will be issued under any circumstances, regardless of industry.

Use of High-Risk Payment Gateways

We may utilize or recommend high-risk payment gateways when working with businesses in sensitive industries. These gateways are specifically designed to manage transactions that traditional processors often decline due to the increased likelihood of chargebacks and fraud.

Note: The use of high-risk payment processors does not affect our no-refund policy and is implemented solely to ensure uninterrupted service.

Client Responsibility

It is the responsibility of the client to disclose the nature of their business accurately. Failure to do so may result in the immediate termination of services without eligibility for a refund.

Dispute Resolution

FutureT3ch is always willing to review specific concerns or exceptional cases. Clients who believe they are entitled to a refund must submit a written request detailing the basis of their claim. We reserve the right to accept or deny any refund requests at our sole discretion.

Agreement to Policy

By engaging with FutureT3ch services, you acknowledge and agree to the terms outlined in this Refund Policy, including the strict no-refund clauses for high-risk websites and all development or design-related work.

Terms and Conditions - IT and Website Development Services

FutureT3ch’s website and IT services development team comply with Victoria’s Australian Consumer Law (ACL).

Thanks for purchasing our products (or subscribing to our services) at www.futuret3ch.com.au operated by J Cilia & T.a Nguyen (ABN: 26 693 354 742).

Refunds

Refunds take 60 days minus any costs incurred directly to FutureT3ch. These include labour costs and other costs for the development of such websites, software, and jobs. If you are not satisfied with the product that you have purchased from us, feel free to contact us.

Contact

If you have any additional questions or would like to request a refund, please contact us at admin@futuret3ch.com.au.

Australian Consumer Law (ACL)

Services must:

• Be provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage;
• Be fit for the purpose or give the results that the consumer and the business had agreed to;
• Be delivered within a reasonable time when there is no agreed end date.

Development Timeline

Developments may take 1 month to 1 year depending on the needs and changes of such services.

Please Note if we do not hear from a client after 4 weeks, we consider the Job closed off

Information is still available that we retain for up to 2 years if work completed is required, certain admin fees may apply

Terms and Conditions - Photography Services Agreement

FutureT3ch is an IT and Photography Service Business. This Content Agreement (the "Agreement") is between J Cilia and T.A Nguyen ABN 26 693 354 742 trading as FUTURET3CH and you (the "Client").

Please read this document carefully, which describes the terms and conditions of engagement of services by FutureT3ch. You are deemed to have read and accepted the Terms and Conditions contained in this Agreement by clicking "I Agree" and/or continuing to accept and engage the services of FutureT3ch.

Please contact us at admin@futuret3ch.com.au if you have any questions about this Agreement.

1. Services

1.1. FutureT3ch offers an extensive range of photography services. Please refer to your Invoice to confirm details of service inclusions to which these terms and conditions apply.

1.2. The current core services are as stated but are not limited to the following:

• 1.2.1 Per Image Photography
• 1.2.2 Full-Day Photo Shoot – Approximately 8 hours
• 1.2.3 Half-day Photo Shoot – Approximately 4 hours
• 1.2.5 The fees described above are for use in your digital platforms only.
• 1.2.6 Express permission and additional licence fees apply for the use of images in print and other media advertising.
• 1.2.7 For further permissions and licence information, please contact us at jason.c@futuret3ch.com.au or admin@futuret3ch.com.au.

2. Pricing and Payment

2.1. All prices for services and all payment plans offered by FutureT3ch exclude GST.

2.2. All services are invoiced directly to you. Please refer to your Invoice for details of your selected services to which these terms and conditions apply.

Payment Terms

2.3. Half-Day and Full-Day photoshoots

• 2.3.1 A 50% non-refundable deposit is required to confirm your booking.
• 2.3.2 Re-shoot fees will require a call out fee.
• 2.3.3 Extra costs for a model, styling/sourcing (if required), deep etching and complex retouching will be confirmed at the time of the request.

2.4. Payment for all services is accepted by Bank Transfer and Credit Card.

2.5. Credit Card payments will incur a merchant fee of 1.75%, which will be reflected in your Invoice.

2.6. We reserve the right to change service offerings and prices at any time. Please check the website to confirm current prices or email us at admin@futuret3ch.com.au.

2.7. Full payments must be made before the shoot.

Urgent Requests

2.8. FutureT3ch reserves the right to charge a fee of up to 50% premium on any service fee requested on an urgent basis.

File Retrieval

2.9. FutureT3ch reserves the right to charge $100.00 to process any file retrieval request received 90 days from the booked photoshoot.

3. Booking Your Photography Shoot

You understand and agree:

3.1. All bookings are to be confirmed by you via email and must include:

• a. Your contact details or your company representatives contact details (mobile phone number and email address and ABN)
• b. Payment notification of the required deposit to secure your requested service booking.

Product Photography

3.2. All products required for the photoshoot must be ready to be photographed by FutureT3ch.

3.3. While FutureT3ch will exercise the utmost care in handling your products, some products may be opened/damaged during the creative process.

3.4. Additional charges may apply to cover the return cost of the products.

3.5. Products can be stored for up to 14 days after the shoot.

3.6. You are responsible for collecting the products or arranging return shipping within 14 days of the photoshoot.

3.7. Unclaimed products will be disposed of by FutureT3ch after 14 days and at our discretion.

3.8. All content and product/s required by FutureT3ch must be provided before the photoshoot. Failure to provide content and products on time will result in a reschedule of the photoshoot.

3.9. While every effort will be made to reschedule to the date preferred by the Client, FutureT3ch does not guarantee that a requested reschedule date will be available.

3.10. FutureT3ch is not responsible for the late delivery of services due to a delay caused by the Client.

Communication

3.11. All communication about bookings, photoshoot bookings and any other matter is to be via email only.

3.12. FutureT3ch will not be responsible for communication via any other method or platform.

Rescheduling

3.14. Any request to reschedule a photoshoot must be made in writing.

3.15. Where a request to reschedule is made more than seven (7) days from the date of the photoshoot, a date may be rescheduled without penalty, and no rescheduling fee will apply.

3.16. Where a request to reschedule is made within seven (7) days of the photoshoot, a reschedule fee of $350 applies.

3.17. Every effort will be made to accommodate your preferred reschedule date; however, your preference is not guaranteed and will depend on availability.

3.18. From time to time, FutureT3ch may need to reschedule a photo shoot. In such cases, a mutually convenient reschedule date will be negotiated with the Client.

Model Release

3.19. A Model Release and/or Parental Consent may be required. Upon request, you agree to provide the following documents to FutureT3ch at the time of payment of content creation service:

• a. Signed and dated Model Release (Schedule A – Model Release); and/or
• b. Parental Consent (Schedule B – Parental Consent)

4. Delivery

4.1. Image proofs (proof sheets) are provided within seven (7) to ten (10) working days of the photoshoot.

4.2. Upon approval of the proof sheet and payment of the balance of any fees due, final images will be delivered to the Client within seven (7) working days.

5. Amendments and Revisions

You understand and agree:

5.1. FutureT3ch will provide one round of revision of images identified as non-conforming to the description provided in the Client brief.

5.2. Additional fees will apply where the Client requests further changes and amendments to the images after revision.

5.3. Additional work will be invoiced at an hourly rate determined at the time of the request.

6. Refund and Cancellation Policy

6.1. FutureT3ch provides a professional service with quality content based on detailed briefs and does not offer refunds for professional services.

6.2. There is no refund for a change of mind.

6.3. Where a Client is genuinely unhappy with the final images and provides reasonable and detailed reasons for their dissatisfaction evidenced by their brief, the Client may be offered a re-shoot, at our discretion entirely, to rectify any issues at no extra cost to the Client.

6.4. Where an offer for a re-shoot is declined, there is no refund.

6.5. Where an offer for a re-shoot is declined, the Client is permitted to use the images provided.

Cancellation

6.6. Where a Client wishes to cancel the service, the Client must notify FutureT3ch in writing via email with 72 hours' notice.

6.7. The 50% deposit fee paid at booking is non-refundable.

6.8. There is no refund at any time for a change of mind.

6.9. There is no refund if you fail to meet your obligations under these terms and conditions.

7. Intellectual Property Rights and Usage

You understand and agree:

Client Usage

7.1. All content materials, including but not limited to proofs, digital files, printed images, and documents, shall be the exclusive property of FutureT3ch.

7.2. FutureT3ch allows the Client a non-exclusive, restricted and perpetual licence to use all content produced for business use only.

7.3. The Client shall only use the including digital files, in accordance with the permissions within this agreement.

Reproduction and Modification

7.4. The Client shall not submit images to competitions or exhibitions, modify images in any manner, reproduce any image for commercial use or authorise any reproductions by parties other than FutureT3ch.

Commercial Use

7.5. The Client is strictly prohibited from using the images produced by FutureT3ch for any other commercial purpose such as the use of the image for advertising campaigns to include "out of home" advertising, commercial television, print campaigns or third party use, other than for their own business unless a licence or assignment for fee agreement is entered into between the Parties.

7.6. For license enquiries, please email FutureT3ch.

Digital File Print Release

7.7. If FutureT3ch provides a digital file print release, the Client must act in accordance with the release.

7.8. The high-resolution images provided to the Client are only for business use.

Image Use on Social Media

7.9. The Client shall not copy, download, screenshot, share or capture the photographs in any other fashion.

Image Selection for Release

7.10. FutureT3ch retains the right to select photographic images for release to the Client.

Permitted Use

7.11. FutureT3ch retains the right to include finished images in its professional marketing and portfolio.

Third Parties

7.12. No licence to use images is granted to any third party.

7.13. Any usage of the images by a third party is strictly prohibited unless approved in writing by FutureT3ch.

7.14. Written permission may be requested by emailing.

8. Termination

8.1. FutureT3ch are industry professionals and experts in the field of business content creation, with qualifications, experience and skill to complete your brief with an exceptional outcome, provided you meet your obligations within the professional working relationship.

8.2. You understand and agree:

• a. FutureT3ch reserves the right to terminate your brief at any time if there is an evident lack of commitment to the brief.
• b. You will be notified in writing, and termination of the brief will be immediate upon notification.
• c. You will be invoiced and liable for fees for work done up to termination.
• d. Completed digital files will be transferred to you upon payment of any outstanding fees.
• e. Incomplete files will not be available for transfer.

9. Feedback & Dispute Resolution

You understand and agree:

9.1. You will contact FutureT3ch immediately with any concerns so that they may be resolved quickly and effectively.

9.2. In the event of a dispute, you agree to the following Dispute Resolution Procedure:

9.3. You must advise FutureT3ch in writing about the nature of the dispute, the outcome you seek and what actions you believe will settle the dispute.

9.4. You agree to meet in person, via Zoom or a similar online platform, in good faith to seek to resolve the dispute by agreement and compromise.

9.5. If an agreement cannot be reached to resolve the dispute, any party may refer the dispute to an accredited mediator appointed by the Law Institute of Victoria.

9.6. Both parties must attend the mediation in good faith to seek to resolve the dispute through mediation.

9.7. Litigation via the court process may only be considered after a genuine attempt at mediation bought by either party is unsuccessful.

9.8. Confidentiality is paramount to both the reputation of you and FutureT3ch.

9.9. At no time will any communications or discussions be made public. This includes but is not limited to any social media platforms of either party.

9.10. Any public discussion or comments about either party will be considered defamatory, harmful or otherwise damaging and will be the subject of compensation in any mediation or litigation claim.

10. Limitation of Liability

You understand and agree:

10.1. Liability for the services provided by FutureT3ch is governed solely by the Australian Consumer Law and these Terms and Conditions.

10.2. Nothing in these Terms removes your Statutory Rights as a consumer under Australian Consumer Law.

10.3. Except for your Statutory Rights, all visual products and services are provided to you without warranties of any kind, either express or implied.

10.4. FutureT3ch expressly disclaims all warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

10.5. To the extent permitted by law, FutureT3ch excludes all express or implied representations, conditions, guarantees, warranties and terms relating to any Services except those set out in this Agreement, including but not limited to implied or express guarantees, warranties, representations or conditions of any kind, which are not stated in this Agreement.

10.6. FutureT3ch is not liable for any damages that may arise for the use of images.

10.7. FutureT3ch guarantees all services are supplied to you with due care and skill and fit for the purpose that the services have been advertised.

10.8. To the extent that FutureT3ch is unable to exclude liability; total liability for loss or damage you suffer or incur from Services by FutureT3ch is limited to resupplying the Services to you, or, at FutureT3ch's option, refunding to you the amount you have paid for the Services to which your claim relates.

10.9. FutureT3ch shall be held harmless for any injury to the Client, any other attending parties, and any and all property damage during the photography session and the immediately surrounding events.

11. Governing Law

You understand and agree:

11.1. The Terms and Conditions in this Agreement are governed and construed in accordance with the laws of the State of Victoria, Australia.

11.2. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the State of Victoria.

By proceeding with FutureT3ch's services' payment and engagement, you confirm that you have read, understood, and agreed to the terms and conditions in this Agreement.

Additional Notes

Photos are charged per photo plus editing, contact management, travel, and any additional equipment charges. Photos are placed in a Google Drive link.

Terms & Conditions – Online Private Investigation Services

Last Updated: 14/09/2025

1. Introduction & Acceptance

By using this website and our services, the Client acknowledges they have read, understood, and accepted these Terms.

Services are limited to lawful online investigations within the jurisdiction of Victoria, Australia.

2. Services Disclaimer

We provide online research, analysis, and reporting services using open-source and legally accessible information.

We do not guarantee specific outcomes (e.g., conclusive proof of infidelity or misconduct).

All findings are based on available online data, which may be incomplete, inaccurate, or subject to change.

3. Eligibility

Clients must be 18 years of age or older.

Services may only be requested by individuals with a legitimate interest (e.g., spouse/partner, employer, or authorized legal representative).

Services will not be provided for unlawful surveillance, harassment, or cyberstalking.

4. Confidentiality & Privacy

All Client information and investigation results will be handled with strict confidentiality.

We comply with the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Vic), as applicable.

Clients accept that digital communications (emails, messaging platforms, etc.) may not be fully secure and use them at their own risk.

5. Prohibited Use

Clients must not use our site or services for:

• Harassment, stalking, or intimidation of any person.
• Attempts to illegally access private accounts, databases, or communications.
• Submitting false requests (e.g., testing loyalty without lawful interest).
• Defamation, blackmail, or unlawful exposure of personal data.

6. Payment & Refunds

Fees are charged for the time, expertise, tools, and research resources required to conduct investigations.

Payments are non-refundable once services have begun, regardless of the outcome.

Additional charges may apply for:

• Multiple or extended investigations.
• Reports requiring detailed written analysis.
• Expedited (urgent) service requests.
• Call-outs: Any request requiring in-person attendance, including consultations, collection or delivery of materials, court appearances, or meetings, will incur additional call-out fees.

All extra costs will be quoted and approved by the Client prior to commencement.

7. Limitation of Liability

FutureT3ch is not liable for:

• Emotional distress or relationship consequences arising from investigation results.
• Situations where results do not meet the Client’s expectations.
• Inaccuracies in third-party or publicly available online data.
• How the Client chooses to use the information provided.
• Any claims of defamation, reputational damage, or character harm arising from the Client’s use or publication of our reports.

Total liability, if any, is limited to the amount paid for the service.

8. Reports & Evidence

Reports are provided for personal informational purposes only.

Clients may not use reports for unlawful activities (e.g., harassment, blackmail, public shaming, or defamation of character).

We do not guarantee that reports will be admissible as evidence in court. The Client should seek independent legal advice regarding use of online findings in legal proceedings.

9. Right to Refuse or Cease Services

FutureT3ch reserves the right to refuse or immediately cease services if:

• We believe the investigation may cause harm to the Client’s emotional, psychological, or physical wellbeing.
• The Client requests services that could place them, us, or third parties in legal or ethical jeopardy.
• The information provided by the Client is false, misleading, or intended for unlawful purposes.

In such cases, partial refunds may be considered only for work not yet undertaken.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia.

Any disputes will be resolved exclusively in the courts of Victoria.

11. Amendments

FutureT3ch reserves the right to modify these Terms at any time. Updates will be posted on our website and apply immediately to all new services.

Terms & Conditions – Audio Enhancement Services

Last Updated: 14/09/2025

1. Scope of Service

We provide technical audio enhancement only, including noise reduction, background suppression, and amplification.

We do not guarantee intelligibility of voices, nor do we provide transcripts or legal interpretations of recordings.

Our role is limited to applying professional tools and methods to improve the clarity of submitted recordings.

Audio analysis is a detailed process that requires time to listen, review, and refine enhancements. Results are not delivered instantly and turnaround times will vary depending on the length and quality of the recordings.

2. Client Responsibility & Legality

The Client confirms that they are the lawful owner of the recording, or have full legal authority to request enhancement.

The Client acknowledges that they are solely responsible for ensuring that recordings were obtained lawfully in accordance with applicable surveillance, privacy, and evidence laws.

FutureT3ch accepts no liability for recordings submitted that were captured illegally, without consent, or in violation of law.

3. Confidentiality

All recordings and enhanced versions will be treated as strictly confidential.

We will not disclose or share recordings with third parties unless legally compelled to do so.

4. No Guarantee of Results

Due to the technical limitations of audio recordings, we cannot guarantee that speech will be fully intelligible, or that background voices can be completely isolated.

Results depend on the quality of the original material.

5. Use of Enhanced Recordings

Enhanced recordings are provided for private use only.

Clients agree not to use enhanced recordings for unlawful purposes, including but not limited to harassment, blackmail, defamation, or invasion of privacy.

If the Client intends to use enhanced recordings in court, they must seek independent legal advice regarding admissibility and evidentiary standards.

6. Payment Terms

Fees are charged for the time, expertise, and resources required to enhance recordings. This includes but is not limited to:

• Professional time spent on listening, analysis, and enhancement.
• Use of specialist software, hardware, and technical tools.
• Research and investigative effort applied to maximize audio clarity.

Once services have commenced, payments are non-refundable.

Additional charges will apply for:

• Multiple recordings: If more than one recording is submitted, each will be treated as a separate enhancement job and charged accordingly.
• Reporting: Detailed written reports or breakdowns of findings incur additional fees.
• Call-out fees where attendance on-site is required (e.g., collection of recordings, in-person analysis, court attendance).
• Expedited services where urgent turnaround is requested.
• Forensic reports or expert testimony requested for legal proceedings.

All extra costs will be quoted separately and must be approved by the Client prior to commencement.

7. Limitation of Liability

FutureT3ch is not responsible for:

• Misinterpretation of enhanced audio by the Client or third parties.
• Emotional distress resulting from the content of the recording.
• Legal or personal consequences of the Client’s use of enhanced recordings.

Our total liability, if any, is limited to the amount paid for the service.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia.

Any disputes shall be resolved exclusively in the courts of that jurisdiction.

9. Amendments

FutureT3ch reserves the right to update these Terms at any time. Updated versions will be posted on our website and will apply immediately to all new services.